Returns Policy
If you are not satisfied with an item you have received, please contact us within 30 days from date of purchase. No returns will be accepted after 30 days.
Eligibility
To be eligible for return, items must be in their original packaging and in the same condition that you received them. Any items not within their original packaging or with noticeable wear cannot be returned. Sale items cannot be returned.
Completing a Return
We require proof of purchase for any return. To complete a return, please email us at somecollectionuk@gmail.com with your receipt/confirmation of purchase, along with the following:
Shipping
To return an item, send it to:
RETURNS - SOME Collection, Care of Acorn
Acorn House Falkland Close Charter Avenue Industrial Estate
Coventry
West Midlands
CV4 8AU
United Kingdom
You will be responsible for your own shipping costs to return an item. Shipping costs cannot be reimbursed.
Refunds
If your return meets all above requirements, we will refund the full price of the item(s) only to your original method of payment. Original shipping costs cannot be reimbursed.
Exchanges
Items can only be exchanged for another of the same item.
If your return meets all above requirements, we will send the exchanged item to your provided address. Shipping times may vary depending on where you live.
If you have any other queries regarding an item you have purchased, please email us at somecollectionuk@gmail.com and we’d be happy to help.
To return a Acorn Printing Services Ltd product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at sales@acorn-printing.co.uk and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Send the package to:
Acorn Printing Services Ltd - Returns
Acorn House Falkland Close Charter Avenue Industrial Estate
Coventry
West Midlands
CV4 8AU
United Kingdom
